Task 1: Email

Email Structure

Every email should have:

1. Greeting - Appropriate for the recipient
2. Opening - State your purpose
3. Body - Main content (2-3 paragraphs)
4. Closing - Call to action or wrap-up
5. Sign-off - Appropriate farewell

Tone Guide

Formal (Manager, Company, Official)

Dear Mr./Ms. [Name],
Dear Hiring Manager,
Dear Sir or Madam,

I am writing to inquire about...
I would like to request...
I am writing to express my concern regarding...

I look forward to your response.
Thank you for your attention to this matter.

Sincerely,
Best regards,

Semi-Formal (Colleague, Acquaintance)

Hi [Name],
Hello [Name],

I wanted to reach out about...
I'm writing to let you know...
I hope this email finds you well.

Let me know if you have any questions.
Thanks for your help with this.

Best,
Thanks,

Informal (Friend, Family)

Hey [Name]!
Hi there!

Just wanted to tell you...
Guess what happened!
How's it going?

Can't wait to hear from you!
Talk soon!

Cheers,
Take care,

Common Email Scenarios

1. Complaint Email

Opening: I am writing to express my dissatisfaction with...
Body:
- Describe the problem
- Explain how it affected you
- State what you've already tried
Closing: I would appreciate if you could... / I expect a resolution by...

2. Request Email

Opening: I am writing to request...
Body:
- Explain why you need it
- Provide relevant details
- Mention any deadlines
Closing: I would be grateful if you could... / Please let me know if...

3. Apology Email

Opening: I am writing to apologize for...
Body:
- Take responsibility
- Explain (don't make excuses)
- State how you'll fix it
Closing: I hope you can understand... / Please accept my sincere apology.

4. Thank You Email

Opening: I wanted to thank you for...
Body:
- Be specific about what you're thankful for
- Explain the impact
- Mention future connection
Closing: Thanks again for... / I really appreciate...

Time Management

Phase	Time	Activity
Read & Plan	3 min	Understand prompt, note key points
Write	20 min	Follow structure, address all points
Review	4 min	Check grammar, spelling, completeness

Checklist

Before submitting, verify: - [ ] Addressed ALL parts of the prompt - [ ] Appropriate tone for recipient - [ ] Clear opening and closing - [ ] 150-200 words - [ ] No major spelling errors - [ ] Proper paragraphing