Templates
Task 1: Email Templates
Dear [Mr./Ms. Name / Customer Service],
I am writing to express my dissatisfaction with [product/service]
that I [purchased/received] on [date].
[Describe the problem in detail - what happened, when it happened,
how it affected you. Be specific but professional.]
I have already [attempted to resolve this by...], but unfortunately
[the issue persists / I have not received a response].
I would appreciate it if you could [specific action you want -
refund, replacement, apology, etc.] by [reasonable deadline].
Please contact me at [phone/email] to discuss this matter.
Thank you for your prompt attention to this issue.
Sincerely,
[Your Name]
Template B: Request/Inquiry
Dear [Name/Title],
I hope this email finds you well. I am writing to [request/inquire
about] [specific thing].
[Explain the context - why you need this, relevant background
information, any deadlines or constraints.]
[Provide any additional details that would help them fulfill
your request.]
I would be grateful if you could [specific action] by [date if
applicable]. Please let me know if you need any additional
information from me.
Thank you for your time and assistance.
Best regards,
[Your Name]
Hey [Name]!
[Friendly opening - How are you? / Great news! / I wanted to
tell you about...]
[Main content - Share your news, make your request, or respond
to their message. Keep it conversational and warm.]
[Additional details or questions for them.]
[Friendly closing - Can't wait to hear from you! / Let me know
what you think! / Hope to see you soon!]
[Casual sign-off],
[Your Name]
Task 2: Survey Response Template
Standard Structure
[PARAGRAPH 1 - OPINION]
I believe that [Option X] is the best choice because [brief
preview of reasons].
[PARAGRAPH 2 - FIRST REASON]
First of all, [main reason #1]. For example, [specific example
from personal experience or common knowledge]. This shows that
[connect back to your opinion].
[PARAGRAPH 3 - SECOND REASON]
Furthermore, [main reason #2]. To illustrate, [another specific
example]. This demonstrates why [Option X] is [beneficial/
important/necessary].
[PARAGRAPH 4 - CONCLUSION (optional)]
In conclusion, [Option X] is clearly the [better/best] choice
because [1-sentence summary]. I strongly recommend [this option]
for [who would benefit].
Useful Vocabulary by Topic
Work/Career
- productivity, efficiency, work-life balance
- collaboration, teamwork, communication
- professional development, career growth
- workplace culture, employee satisfaction
Technology
- innovation, advancement, convenience
- digital literacy, online security
- automation, artificial intelligence
- connectivity, accessibility
Education
- learning outcomes, academic performance
- critical thinking, problem-solving
- curriculum, extracurricular activities
- lifelong learning, skill development
Environment
- sustainability, conservation
- renewable energy, carbon footprint
- eco-friendly, environmental impact
- climate change, pollution
Health
- physical fitness, mental health
- healthcare, prevention
- nutrition, lifestyle choices
- well-being, quality of life
Transition Words Quick Reference
| Purpose |
Words |
| Add information |
Furthermore, Moreover, In addition, Also |
| Show contrast |
However, On the other hand, Nevertheless |
| Give examples |
For example, For instance, To illustrate |
| Show cause |
Because, Since, As a result, Therefore |
| Conclude |
In conclusion, To sum up, Overall, Finally |
| Emphasize |
Indeed, Certainly, Clearly, Obviously |